PowerDC, PowerCATI, PowerCAPI, PowerCAWI - Services

Pre-Sell

CATI project consultant and suggestion;
Software and hardware purchasing consulting;
CATI room setup and management consulting

Sell

Software & Hardware environment testing;
System installation, testing
System installation, usage, maintenance training;
Customization;

Post-Sell

Technical support, 7 days a week, day & night
Upgrade
Fix or reinstall system ;
System or functional Expansion
New products and services announcement

Training

Subject	Content	Training Time
PowerCATI System introduction	PowerCATI Design philosophy, style, feature; PowerCATI usage; System structure; Terminology; Common UI interface & operation;	1 hours
System Management	Local setting; Population setting; Default setting for new projects (Sample property, interview area; failure definition); Project, Employee Recycle bin;	2 hours
Project Management	Create new project; project classification; (bath) assignment between employee and tasks; define interview rules, Self-checking on project start; Start/Stop/Delete/Undelete project; Project import/export between different systems; trial interview; Project search	3 hours
Sample Management	Generate random number based on population; Sample import and algorithms; Completely define sample properties; quota; associate user skill use sample property; sample grouping; interview priority; Define phone number; export sample;	4 hours
User Management	Add/Delete/Edit employee; classification; user skill; user levels; (batch) assign users to projects; Employee auditing; Employee Statistics cross projects; user privileges; Set/modify/reset password; User import\export\delete\undelete;	1 hours
Questionnaire Design	script syntax; Questionnaire Designer; All types of questions and commands design and usage; Questionnaire import/export/Debug/Preview	4 hours
Questionnaire Design (Advanced)	Techniques; Quantum related info; Complex questionnaire	2 hours
Supervise	Project Supervise, quota control; Audio monitor; remote audio monitor; video monitor; Supervisors Interactive with interviewers;	2 hours
Interview	Random assign\get specific or callback sample; the sample information; dial; user interface; dial or survey failure; setup callback; restore data saved when system corrupts	2 hours
Data Processing	coding, statistics, import/export; backup/restore	2 hours
Audio Record	how it work and requirements; search and index record files; backup	1 hours
Quality Control	PowerCATI quality control methods;	2 hours
System Maintenance	System log; Schedule database and project auto backup; System reinstall/ upgrade; diagnose; Application server and watch dog; Useful Windows commands	2 hours
CATI room Management	CATI operation special notice and rules, CATI network requirements	30 min
Summary	Summary and emphasis import or critical issues	30 min

Customer satisfaction is our ultimate goal!